Video Transcription (Show)
Catherine: You just expect as a woman to be able to have children.
Gavin: The heartache, the upset, the sorrow.
Michael: It just hits you like a sledgehammer.
Sandra: We were quite despondent.
Ian: Bruised, from a couple of unsuccessful cycles.
Patty: People are in pain and you can feel that pain, it’s hard. When I went to Shady Grove, it was just very different.
Sarah Esdaile, UK Liaison: I certainly wanted pastoral care as well as clinical excellence. Dr. Levy encompassed both of those things for me and for hundreds of patients, both in the states and all over the world.
Amanda Segal, International Patient Liaison: Hi this is Amanda Segal, how can I help you?
Michael: The first telephone call we had with Amanda was incredible. This once daunting journey all of a sudden became very straightforward, with a clear plan, with people that we could trust.
Amanda Segal, International Patient Liaison: So I have been with Shady Grove for going on twenty four years, I’ve been through IVF myself and have three children through the program. Having the ability to share my experience and give patients hope is the most rewarding thing.
Catherine: We just had faith that these were really good people and they know what they’re talking about.
Michael J. Levy, M.D.: We have had 40,000 babies born from Shady Grove in 24 years. We are the largest program in the United States, but at the same time, we ensure that our patients are cared for individually.
Gail Felperin, RN: I think that the biggest part is I have 1 to 1 with my patients. I get to walk the walk with them, I climb the mountain.
Michael: Gail is a miracle worker, not just her sort of clinical knowledge that comes to the fore, it’s her understanding of who you are as people.
Michael J. Levy, M.D.: So it’s actually very simple to donor egg from a distance, which is one of the reasons it’s been such a popular program. We require two visits, so the first visit is to really come and know us.
Catherine: It’s not just going to a sterile clinic at all, it’s going to a place that’s very warm, and caring.
Olaf: The initial sort of consultation with Dr. Levy in the clinic is very thorough, very good, and we felt really reassured that we were heard and our needs were addressed.
Amanda Segal, International Patient Liaison: You’ll meet with your nurse coordinator, she’ll go over time frames, protocols, procedures with you. You’ll meet with your clinical coordinator, and she’ll make sure that all of the boxes are checked off so that when you do pick your donor you are ready to move forward.
Michael J. Levy, M.D.: We will do a sonogram to look at the uterus, we’ll freeze a sperm sample, they’ll meet the entire donor team.
Sarah Esdaile, UK Liaison: And we had a meeting with people about money, so that was all very transparent. A look at the donor database, and somebody sort of advising us through how one makes that very difficult choice.
Michael J. Levy, M.D.: And more importantly, there is no charge for that visit at all and no obligation at all. Obviously they’ve paid for their travel, which we respect, and recognize that’s a significant expense. And then they pick their donor. The UK recipient will be on medications to prepare the lining.
Amanda Segal, International Patient Liaison: We work really well with your centers in the UK, so we co-manage that process.
Michael J. Levy, M.D.: And they literally have to come in the night before the embryo transfer, and they can fly home that day.
Gail Felperin, RN: When you get that birth announcement from the patient, and you see what you’ve done, it makes it all worth it.
Amanda Segal, International Patient Liaison: We have been so successful in creating so many families in the UK.
Patty: When you see the children of the people who have struggled, there is a particular joy.
Michael: He’s five months old now.
Sandra: We still pinch ourselves and say can you believe Alfie is here.
Ian: To be a parent twice, is twice the charm I thought I’d ever have.
Olaf: There is a very deep bond between all four of us.
Catherine: And the love that you feel for them is greater than anything that you could imagine.
Gavin: You’ve got to do it with a team that believes that they can achieve a result for you and a team that’s gonna support you and we had that from Shady Grove.
Jamie: That feeling of 100% devotion and love, it’s the best feeling in the world.
Sarah Esdaile, UK Liaison: It’s extraordinary being a mom, and I honestly never thought I would be.
Gail Felperin, RN: We perform miracles and we change lives.